Frequently Asked Questions
Everything you need to know about our freshly baked treats.
How do you ensure the freshness of your baked goods during shipping?
All orders are baked fresh and shipped using insulated packaging and dry ice or gel packs to ensure they arrive in perfect condition.
Do you offer nationwide shipping?
Yes, we ship our world-famous banana pudding, cakes, and cookies to all 50 states via expedited shipping to maintain quality.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a future delivery date to ensure your treats arrive exactly when you need them for your special event.
Do you provide options for dietary restrictions?
We offer a selection of gluten-free and vegan-friendly options. Please check the 'Dietary Collections' section on our menu for specific product details.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order is damaged or incorrect, please contact our support team within 24 hours for a resolution.
How should I store my desserts once they arrive?
Each order includes a care card with specific storage instructions. Generally, our banana pudding should be refrigerated immediately, while cakes and cupcakes are best enjoyed at room temperature.